Stop solving the same employee and operations problems from scratch.
Get eight complete, editable packs for hiring, attendance, workplace policies, daily quality, performance, customer complaints, equipment, and procedures.
Get the Owner Toolkit — $99One-time purchase · Instant digital download · Secure Stripe checkout
Eight packs. One place to start.
Each pack includes editable tools you can adapt to your own business. The bundle also includes a four-week implementation guide.
1. Call-Out and Attendance
Reporting procedures, manager scripts, warnings, and a tracker.
2. Hiring and Onboarding
Interview questions, a candidate scorecard, and a 30-day training plan.
3. Employee Policies
Workplace expectations, timekeeping, safety, and acknowledgment forms.
4. Quality and Daily Operations
Job assignments, walkthroughs, inspections, and issue reporting.
5. Performance Management
Coaching guides, reviews, warnings, and improvement plans.
6. Customer Complaint Recovery
Intake, response scripts, investigations, and resolution controls.
7. Equipment and Vehicles
Inventory, assignments, checks, maintenance, and loss reporting.
8. SOP Builder
Templates and checklists to turn repeated work into clear procedures.
Look inside before you buy.
These three pages come from the Hiring and Onboarding Pack, one of the eight included in the Owner Toolkit. Open each page to view it full size.
Download the free 3-page sample
Built by Pete, a service business owner.
Pete operates residential cleaning, commercial cleaning, and laundry delivery businesses. These tools draw on more than 20 years of customer service and management experience and the systems he uses in his own businesses.
Build the foundation your business needs.
Eight editable packs plus a four-week implementation guide.
$99One-time purchase. Download access appears after your payment is verified.Secure Stripe checkout · One-time purchase · Editable Word files
Secure checkout by StripeNeed only one topic? Browse individual packs from $12.
Common questions
Can I edit the files?
Yes. The download includes editable files so you can adapt the language and forms to your business.
Are these only for cleaning companies?
No. The tools are written for owner-led local service businesses including landscaping, painting, junk removal, handyman services, and cleaning.
Is this a subscription?
No. The $99 Owner Toolkit is a one-time purchase.
Are these legal or HR advice?
No. Use the templates as educational starting points and have final policies reviewed for the places where your employees work.
Know what you’re getting before you buy.
Created by an active owner
Pete owns residential cleaning, commercial cleaning, and dry-cleaning and laundry delivery businesses. These tools draw on more than 20 years of customer service and management experience.
Editable Word documents
Your ZIP download contains editable .docx documents. Open them in Microsoft Word or a compatible editor and customize them for your team. Check the product’s included-materials list and view the sample pages before purchasing.
Secure payment, clear delivery
Pay once through Stripe. After payment is verified, use the download button on the confirmation page, save the ZIP file, and extract the documents. No subscription or ChatGPT login is required. If a download fails, keep your receipt and return to your purchase confirmation link.